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Remote Assist with HoloLens and Microsoft Teams

Welcome to the Future of Field Support

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If you’ve ever wished your hands could stay busy while your brain got expert help from miles away—good news! Microsoft is delivering exactly that, and it’s called Dynamics 365 Remote Assist. Powered by Microsoft Teams and enhanced by the magic of Mixed Reality, it’s reshaping how frontline workers—technicians, engineers, and support staff—get the job done.

The recent announcement of HoloLens 2 put a spotlight on immersive collaboration. Microsoft’s goal? Reduce “time-to-value” and help customers realize real-world benefits faster—no more “future tech, someday” dreams. It’s here. It’s now. And it’s dazzling.

Let’s dive into what makes Remote Assist a game-changer in 2019—and why it’s the ultimate proof that Teams is no longer “just” a chat app.

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HoloLens 2 + Dynamics 365 Remote Assist: A New Reality

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While branded under the Dynamics 365 umbrella, Remote Assist quietly taps into the power of Microsoft Teams under the hood. Think about it: Teams has absorbed Skype for Business, inherited its enterprise-grade calling and video conferencing, and fused it into something modern, scalable, and collaboration-ready.

Remote Assist builds on this foundation. With a HoloLens 2, a technician in the field can share their exact point of view live with a remote expert—no more blurry photos or long-winded explanations. Instead, it’s “you see what I see” in real-time.

It’s smart, it’s simple—and it’s deeply strategic. Microsoft is quietly showing us the convergence of productivity, communication, and spatial computing.

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What Makes Remote Assist So Powerful in 2019?

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Here’s what you can do right now using Remote Assist with HoloLens 2 and Microsoft Teams:

• Make live calls between a HoloLens and Microsoft Teams
• Move freely while transmitting high-quality visuals to your remote expert
• Receive visual annotations—arrows, drawings, images—overlaid on your field of view
• Collaborate through real-time drawings and annotations from desktop to HoloLens
• Share your screen and present key documentation or schematics in MR
• Undo, delete, or update annotations instantly
• Get expert guidance without flying someone across the country

This isn’t just collaboration—it’s presence without physical presence. And in industries where uptime is everything, that’s not a luxury. It’s a necessity.

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Remote Assist for Android: MR on a Budget

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Let’s be honest—not everyone has a HoloLens lying around. At €5,000+, it’s an incredible device but not always within reach.

Enter Remote Assist for Android.

By bringing Remote Assist to Android smartphones, Microsoft unlocks massive accessibility. The same field technician who’s already carrying a rugged device can now access remote expertise using the phone in their pocket.

This changes the game. Organizations can scale Remote Assist quickly without hardware rollouts. The training curve is minimal, and the benefits are immediate.

Imagine a world where every field service call, no matter how remote, comes with a built-in expert—without ever booking a flight.

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What It Means for Business

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Microsoft is showing us the future—and it’s not just about tech. It’s about transformation:

• Reducing service downtime by enabling real-time expert assistance
• Lowering operational costs by slashing unnecessary travel
• Improving onboarding and training by providing hands-on remote guidance
• Empowering Firstline Workers to be just as connected as the C-suite

In short, Remote Assist turns expertise into a service—one that scales, travels instantly, and fits into your existing Microsoft Teams deployment.

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Where to Learn More

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• Want to get hands-on with HoloLens? Order one here
• Ready to deploy Remote Assist for Teams? Setup Guide
• Prefer Android for your fleet? Remote Assist for Android

This is one of those rare times when tech actually feels like magic—and it’s powered by something as familiar as Teams.

Stay clever. Stay responsible. Stay scalable.
Your Mr. Microsoft,
Uwe Zabel

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Curious how mobile first workes with Microsoft solutions?
Follow my journey on zabu.cloud—where cloud, AI, and business strategy converge.
Or ping me directly—because building the future works better as a team.